Delete your Shely account
You can delete your Shely account and its data yourself, from the Account page. This covers the Android, Apple and Windows apps and the website, which all use the same account.
How to delete your account
- Sign in at account.shely.app with your Shely account. In the apps, open Account and choose Delete my account and data.
- Scroll to the Delete account section at the bottom of the Account page and press Delete account….
- Read the summary and press Email me a code. We send a 6-digit code to the email address on your account.
- Enter the code to confirm. It works for about 15 minutes.
Your account and everything on it is deleted 3 days after you confirm. Until then you can change your mind: sign in on any device and press Cancel deletion in the same section.
If you own a team with other members, transfer the team to someone else or delete it first.
What is deleted
- Your account, sign-in details, passkeys and devices. Every signed-in session is signed out.
- Your hosts, vault items, keys and snippets.
- Your profile and settings held on our servers.
What we may keep
Records we are legally required to keep, such as invoices for a paid plan, and security records that are still needed. Deleted data can stay in backups until they expire. See the privacy policy for details.
What deletion does not do
- It does not delete anything on your own servers. Shely only connects to them.
- It does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store first.
- It cannot be undone once the 3 days have passed. Copy anything you need first.
Can't sign in?
Try password recovery. If you still cannot get in, email [email protected] from your account address and ask us to delete the account. Never send your password, recovery code, private key or a sign-in token.